A restaurant ordering system includes all kinds of features that let you accept orders online, in person, or by phone. There can be a few different ordering processes and a lot of moving parts as a result, depending on your setup. Ideally, your ordering system should be as user-friendly as possible and linked through your point of sale system. Sometimes, online ordering is supported via a third-party app like Grubhub and DoorDash, separate from the main POS. However, many restaurant POS systems and restaurant pagers offer seamless integration with these apps.
A key aspect of the POS in a contemporary restaurant ordering system is that it should be tablet-based. Why? The POS should at least be able to work with tablets in addition to a traditional terminal because tablets mean mobility, and they put strong technology at the disposal of your servers—and your customers. The optimal configuration varies depending on the restaurant type. For instance, a casual quick-service restaurant system could include a single tablet register equipped with a credit card processing app or self-ordering kiosks. An elite bar and restaurant setup might have servers use handheld tablets to take payments and orders.
Some companies have developed a patented proprietary A.I (Artificial Intelligence) ordering platform to automatically complete every job in the ordering process. The software works using a combination of Mobile SMS platforms, IVR voice systems, Facebook messenger, and native texting apps like SKYPE.
The software is simple for customers to use. All they need to do is send simple text and our system will convert their requests into orders. The order flow doesn’t need merchants until they complete the order. The system helps track and support the client once the order is ready and confirmed.
Our system is API ready, so some POS systems can push to all the local printers and be easily integrated to accept the orders. Vendors can process when working with the apps or reduce the need for additional tablets.
Restaurant Ordering System Options
This section will list the best restaurant ordering system options currently on the market. Our list starts with MenuDrive, which is optimal for the restaurants that want to build a branded ordering experience on their website. To use it, you send your photos, menu, and other data directly to MenuDrive and they’ll create an interactive online menu for you. You can select from a few different payment platforms and connect it to your email or POS system to keep up with the orders. The annual plan starts at $90 per month.
This online ordering app and system works using different formats your customers are likely to use. You can set it up so customers can place orders on your mobile app, website, or Facebook page. So if your restaurant’s patrons are especially likely to use their social media or mobile devices, you should consider this option. The annual plan starts at $119 per month plus credit card processing fees.
Toast offers a popular POS system that also includes an online ordering system for restaurants. This option is best for venues that already use Toast POS. The entire system is meant to work together to assist restaurants in managing all of their operations in one single system, to even include delivery systems and online order reports. Pricing starts at $140 per month.
Square Point of Sale
Square’s restaurant POS solution offers a restaurant and in-person ordering system combined. In essence, all the orders come into the same place so that you can manage them together. This can be a good option for restaurants that offer a good combination of dine-in and carryout business. However, the company does not charge a big monthly fee. Instead, there is a transaction fee, so it may not be as cost effective for restaurants that make a lot of money per month.
Upserve is a full service restaurant management system that also features options for bakeries, bars, wineries,and coffee shops. Their online ordering system is compatible with their mobile app, POS system, and payments service. Pricing starts at $99 per month for small establishments.
Restolabs offers restaurants an online ordering system that’s packed with many useful features, including real-time analytics, Facebook ordering, and multilingual support. This fairly basic interface allows you to enter your menu. Then, you copy a widget right into your website. The basic package starts at $45 per month.
CAKE Point of Sale
CAKE from Sysco is a full-service management and POS system with online ordering. The cloud based system lets you accept orders online and manage them alongside orders made in-person on the same platform. It’s a good option for venues getting started because it includes a transaction fee. But the costs will grow with the amounts you’re pulling in.
NetWaiter features embedded online ordering. You can use this online restaurant marketing platform to create an ordering widget for your website and your own custom mobile app. The monthly plan starts at $100 per month and includes online ordering.
You can use text messaging to improve your kitchen communication and receive orders at the same time. Orders are dispatched right to the kitchen, where your staff get them faster than if an individual had to take the order over the phone. Text ordering directly to the POS system is possible, and it will save a lot of time. You’ll save time if the order is sent right to the POS because servers will not have to rewrite the order. The chefs will also get the order faster.
Orders are clear with text messaging. It is highly likely to mix an order up when you take it over the phone. With text messaging, the order is clearly written for the kitchen to follow. Also, text messaging can be used to coordinate with staff so they know their schedule. If you’re short, you can send a message out to your staff to see if someone will agree to cover an extra shift. They might not, but at least you can try.